Not Saints Ltd - Return Policy

 

At Not Saints Ltd, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer the following return policy:

 

1. Returns Eligibility

• Items must be returned within 30 days of the delivery date.

• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

• Certain items, such as perishable goods, personalized products, and gift cards, are not eligible for return.

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2. Return Process

• To initiate a return, please contact our customer service team at [email] with your order number and reason for the return.

• Once your return is approved, we will provide instructions for shipping the item back to us.

• You are responsible for return shipping costs unless the item is defective or damaged upon arrival.

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3. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 10 business days to your original method of payment.

• Please note that shipping costs are non-refundable.

 

4. Exchanges

• If you wish to exchange an item for a different size or product, please follow the return process and specify your exchange request. We will ship the new item to you once the returned item is received and processed.

 

5. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us immediately at [email]. We will arrange a replacement or full refund, including shipping costs, as soon as possible.

 

6. Sale Items

• Only regular-priced items are eligible for refunds. Sale items are non-refundable unless defective or damaged.

 

7. Contact Information

For any questions regarding returns or exchanges, please reach out to our customer support team at chris@notsaints.co.uk.